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A summary of the performance under the Citizen’s Charter of the Reserve Bank of India (RBI) during the month of September 2026 is given below –
| Description |
No. of Applications |
| A |
Applications pending at the beginning of the month |
3,011 |
| B |
Applications received during the month |
17,200 |
| C |
Referred back to applicants for additional information |
701 |
| |
Total (A+B-C) |
19,510 |
| D |
Applications processed during the month
– Within timeline
– Beyond timeline |
16,844
16,822 (99.9%)
22 (0.1%) |
| E |
Applications pending at the end of the month
– Within timeline
– Beyond timeline |
2,666
2,646 (99.2%)
20* (0.8%) |
| * Awaiting inputs from external agencies (17), Under Process (3) |
| Function-wise Status of Applications Received / Processed / Pending |
| Function |
No. of Applications |
| Total |
Processed |
Pending |
| Within timeline |
Beyond timeline |
Within timeline |
Beyond timeline |
| Banker to Banks and Governments |
7,173 |
7,171 |
– |
2 |
– |
| Currency Management |
7,351 |
6,717 |
14 |
620 |
– |
| Debt Management |
856 |
750 |
– |
106 |
– |
| Financial Markets |
9 |
7 |
– |
2 |
– |
| FinTech |
1 |
1 |
– |
– |
– |
| Foreign Exchange Management |
2,364 |
1,252 |
4 |
1,091 |
17 |
| Payment and Settlement Systems |
54 |
31 |
– |
23 |
– |
| Regulation and Supervision |
1,702 |
893 |
4 |
802 |
3 |
| Total |
19,510 |
16,822 |
22 |
2,646 |
20 |
The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review – (i) one service has been included under Financial Markets; (ii) eight services have been deleted under Foreign Exchange Management due to delegation of powers to Authorised Dealers; and (iii) timeline for one service under Financial Markets has been modified. The number of services under the Charter now stands at 206.
For a seamless and user-friendly experience for filing of online applications, the applicants may access user manual, FAQs, illustrative infographics and instructional videos on PRAVAAH portal – https://pravaah.rbi.org.in.
(Brij Raj)
Chief General Manager
Press Release: 2026-2027/1239
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